Part A
Previous experience working as a customer care representative involved answering calls which meant that one spends a large part of their day on the phone. Working in the customer care service requires good communication skills and people skills to deal with different personalities. Many customers base their purchasing abilities on how they are treated. Some customers can be respective and grateful for services offered, while some can end up getting disrespectful. This issue was hard to deal with within the first few weeks since some interactions could make one angry and with low motivation for the type of work. The representatives must maintain a positive attitude as most of the calls made to the business can lower one’s mood. More experience in the job helps the worker develop their emotional intelligence to deal with the customers. This experience is an example of the trait activation trait theory since the traits acquired were exposed due to the situation in the work type.
Part B
My previous employer had a personality trait of high extraversion and enjoyed being around other employees. This trait enhanced interactions and connections he made around the office, made it easier for employees to trust him, and inspired motivation (Harari et al., 2018). He was also very assertive in the way he led the office. The confidence he portrayed helped motivate other employees to push through with their work no matter the stresses they encountered.
Part C
The values an organization maintains help state its type of culture. Values can define the behavior, attitude, and resource allocation of both individuals and organizations; therefore, individual values are supposed to align with those of the organization to attain better results (Sreen et al., 2018). Individual values can affect aspects like leadership types and behavioral responses of other individuals. Failure to align the organization and individual values lead to low productivity, job satisfaction, creativity, and damaged work relationships.
References
Harari, M. B., Thompson, A. H., & Viswesvaran, C. (2018). Extraversion and job satisfaction: The role of trait bandwidth and the moderating effect of status goal attainment. Personality and Individual Differences, 123, 14-16. https://doi.org/10.1016/j.paid.2017.10.041
Sreen, N., Purbey, S., & Sadarangani, P. (2018). Impact of culture, behavior, and gender on green purchase intention. Journal of Retailing and Consumer Services, 41, 177-189. https://doi.org/10.1016/j.jretconser.2017.12.002
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