Consumers & Providers as Stakeholders

Discussion (Consumers & Providers as Stakeholders)

The primary goal of any healthcare organization should always be to ensure high quality of care for patients. However, some healthcare organizations and practitioners are focused on making more profit rather than improving the quality of care. Typically, the profit motive in any healthcare organization tends to affect the quality of healthcare services provided and, most importantly, the satisfaction of patients. The main reason is that the incentive is focused on maximizing financial gain, which will not always have benefits to patients and, in some cases, healthcare services providers. Besides, it may also contribute to cases of fraud and abuse, both of which tend to have negative and significant impacts on the quality of services provided to patients (Kuipers et al. 2019).

To meet the unmet needs of Norma and Mr. Huzjak, it is important for the healthcare professional to focus on understanding their issues and, most importantly, reliable relationships that will ensure effectiveness and positive outcomes in understanding how best to provide healthcare services to them. Understanding patients, using empathy, and understanding more about these patients will ensure effectiveness in using the best care to improve their health, motivate them and most importantly, ensure their satisfaction. Ethical considerations are also important in this case. Typically, healthcare considerations ensure patients and healthcare practitioners understand not only their role but also how best they can provide quality and reliable care to their patients (Zhu et al. 2021). The primary goal, in this case, is to ensure healthcare practitioners understand the best care possible to improve the experiences of these patients while ensuring high-quality care for the patients. In this way, it becomes easy to improve performance, satisfaction, and ways used to address problems related to these patients. As a result, it becomes easy to address issues affecting the patients (Muruganantham et al. 2019).      

References

Kuipers, S. J., Cramm, J. M., & Nieboer, A. P. (2019). The importance of patient-centered care and co-creation of care for satisfaction with care and physical and social well-being of patients with multi-morbidity in the primary care setting. BMC Health Services Research, 19(1), 1-9.

Muruganantham, A., Nguyen, P. T., Lydia, E. L., Shankar, K., Hashim, W., & Maseleno, A. (2019). Big data analytics and intelligence: A perspective for health care.

Zhu, J., Stone, T., & Petrini, M. (2021). The ethics of refusing to care for patients during the coronavirus pandemic: a Chinese perspective. Nursing Inquiry, 28(1), e12380.