Communication in the Workplace

Unit 7 Discussion MT302 Communication in the Workplace

To ensure a successful communication process, it is critical to focus on specific factors and elements related to the communication process. The communication process will involve different steps that influence and contribute to a successful commutation.

The first step I would consider, as the sender, will involve developing and encoding a message. The message will relate to the product’s information, like price and its delivery process. The goals will be to seek an understanding of the products from the brick-and-mortar store with the aim of understanding if it helps satisfy my specific needs. The second step in this communication process will be on choosing the best channel or method for communicating the messenger to the receiver. The receiver, in this case, will be one of the brick-and-mortar stores (Fielding, 2006). It will be important to use the most reliable, cheap, and fast channel of communication, like brick-and-mortar stores’ social media platforms.

After sending the message, I will wait for a response from the brick-and-mortar store after my message has been decoded. The response will include messages related to the information of the products, like its availability, prices, and possible how I can get the products, either through delivery or going for it in the brick-and-mortar store. The provided feedback will help me to make decisions based on specific information that has been provided (Lihra & Graf, 2007). If the product is available and meets some, if not all, of my demands, then I can decide to go to one of the brick-and-mortar stores and buy it in person. This communication process highlight and include basic and important steps that would ensure ineffective effectiveness communication and, most importantly, in achieving desired objectives of the entire process.    

References

Fielding, M. (2006). Effective communication in organisations. Juta and Company Ltd.

Lihra, T., & Graf, R. (2007). Multi‐channel communication and consumer choice in the household furniture buying process. Direct Marketing: an international journal.