Conflict defines ant type of situation where two or more parties have differences in views, beliefs, or objectives. Conflict is a natural and unavoidable circumstance in any human relationship. Emotion is an interaction of objective or subjective factors interceded by neurohormonal systems that can rise to different feelings, behaviors, or cognitive processes. Conflict is also inevitable since human beings are emotional beings. Emotion naturally arises during situations of conflict and can affect how one behaves. This fact also makes it hard to try and resolve conflicts through simple logic. Cognition and emotion play a crucial role in conflict and how it plays out and is resolved among individuals (Hendricks & Buchanan, 2016). the interaction between emotions and cognition shows that emotions require a set of cognitive judgments during behavioral decisions. Emotions are a form of conflict mediator during conflict resolution. Emotions assist in mediating between an individual’s cognitive assessment and their consequent behavior.
Conflict resolution and emotionally engaging with one or more individuals are significant to helping constructive and helpful relationships. Conflict resolution does not only help in problem-solving but also helps repair the relationship between the conflicting parties. Feelings of hurt, anger, fear, and frustration are normal during conflicts. These feelings manifest as a result of the conflict or stress that the individuals experience during this period. Any person playing the role of the mediator finds positive results when paying attention to the emotions presented by the people involved in the conflict before coming to any resolution. Conflict resolution strategies will invest in outcomes that play a significant role in positive outcomes between the conflicting parties (Pan et al., 2020). Most of these strategies will lean towards collaboration or compromise while still respecting the views and values of all sides. Engaging clients to develop an emotional relationship find productive resolutions in the end
References
Hendricks, M. A., & Buchanan, T. W. (2016). Individual differences in cognitive control processes and their relationship to emotion regulation. Cognition and Emotion, 30(5), 912-924. https://doi.org/10.1080/02699931.2015.1032893
Pan, F., Ou, Y., Sun, H., & Qian, Y. (2020). Integration of conflict resolution and positive emotions: Electrophysiological evidence. Neuropsychologia, 149, 107661. https://doi.org/10.1016/j.neuropsychologia.2020.107661
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