Jean is a nurse manager of a busy and understaffed medical–surgical unit at a community hospital. Each month, she develops a carefully balanced schedule that ensures appropriate levels of staffing for safe patient care. One of the nurses on the unit, Consuela, is originally from Mexico. Although she is an excellent nurse, Consuela frequently arrives late to work, which upsets Jean’s carefully constructed schedule.

  1. What cultural differences between Jean and Consuela regarding work are causing friction in this case?
  2. If you were Jean, how would you work with Consuela to resolve this issue?

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